Does an open-standards approach create big savings for companies implementing unified communications (UC)? That’s the contention of some UC vendors, which are encouraging clients to embrace a best-of-breed approach where a combination of UC components are melded together, rather than provided by a single, all-in-one solution. Increasingly, there are two schools of thought being delineated in the UC space. Market forces and a push for lower costs have spurred some vendors to take an open standards approach and ensure interoperability of their solutions with companion technologies. On the other side are holistic vendors that provide the simplicity of an all-in-one approach, some of which focus on keeping total cost of ownership low, and others which do not. These solutions, however, can offer the advantage of simpler implementation and less long-term maintenance and intervention needed by expensive, high-end IT pros. In a new report from Osterman Research, dubbed “Taking a Strategic…Read More
